Department of Taxation and CIO Update Senate on DOTAX’s Transformation

Ways and Means

On March 22, 2012, the Department of Taxation (DOTAX) and the Chief Information Officer updated the Senate Committee on Ways & Means on the improvements made to DOTAX under the new administration. For several years, the State Legislature has posed concerns over the collection and processing of checks from taxpayers.

Two notable improvements made by the department included improving the efficiency of processing checks and the tracking of delinquent taxpayers.

More than 100,000 checks being deposited and processed within two weeks of receipt is a remarkable difference in a very short period of time,” said Senator David Ige, who chairs the Senate Committee on Ways and Means, “… I think the whole state government can function better when we are dealing with the frontlines, which is the Department of Taxation. Each and every citizen of the State has a direct relationship with the department and the department takes that relationship seriously and they’ve made a tremendous change in trying to serve them better.”

In the past, it took more than a month before payments were processed.

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