TheBus pass office to re-open on May 20 for Disability Bus Pass renewal and applications only
The City and County of Honolulu will be re-opening TheBus pass office at the Kalihi Transit Center on Wednesday, May 20th from a temporary closure due to the COVID-19 pandemic. The re-opening will be for Disability Bus Pass processing only, allowing Disability Card holders to renew their passes before June 1st.
New disability applications will also be processed.
Applicants will be scheduled to come to TheBus pass office based on a last name basis:
TheBus pass office hours of operation are 7:30 a.m. to 4:00 p.m., Monday to Friday except State Holidays. The office will be closed on Monday, May 25, for the Memorial Day Holiday. To ensure your application will be processed, please be in line by 3:00 p.m., as the line will be shut down promptly at 4:00 p.m.
All customers being served at TheBus pass office are required to wear masks while in line and in the office. Line markers will be used to ensure proper social distancing.
Senior bus pass renewals are by mail only. New senior applications must be in person and will be processed starting Monday, June 8th at TheBus pass office.
Adult and Youth bus passes are still available at all TheBus sales outlets. TheBus pass office will not be selling Adult and Youth bus passes.
HOLO card users will be able to reload their cards for June starting on May 20th on the website www.holocard.net, telephone (808) 768-HOLO (4656) or at one of the 14 HOLO card retail locations (see website for listing). For any questions on HOLO cards, please call the call center at (808) 768-4656.